Frequently Asked Questions
PAYMENTS, GIFT CARDS & DISCOUNTS
Can you deliver a physical gift card?
We currently only provide online gift cards sent via email, however we will soon have physical gift cards available on the site. These will come wrapped up inside a little box in our exclusive Lara De Luxe packaging, making a special gift for any occasion! We will display an announcement post on our website and social media pages upon release!
How does Klarna work?
Need an item this weekend but payday isn’t until next week? Not a problem with Klarna! You can order your items right now, receive the products and pay for your items in the next 30 days with no interest or fees applied. It’s super easy to use and any issues regarding your Klarna payments can be discussed directly with them via their website. Please note, this service is only available to UK residents.
The price has changed since I ordered
As an online retailer, our prices can occasionally change due to factors such as stock levels, customer demand and fashion trends. Due to this, we are unable to amend an item price once the order has been completed.
How do I track my Order?
Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery whilst it is in transit and out for delivery. There is also a tracking feature on the website, however, it may take some hours to get the information you need after the purchase.
Where is my order being dispatched from?
All orders are shipped from our warehouse in the United Kingdom.
Can my order be left in a safe place?
Orders that are dispatched with standard delivery can be left in a safe place or with a neighbour without the customers consent. If you have paid for special delivery at the checkout, this parcel cannot be left in a safe place without the customers consent and you would therefore need to request this with the courier. We will provide you with a link to the courier’s online portal in your confirmation email, here you can request special instructions.
Where is my order?
Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient!